Contact us

Whether you are browsing our website, placing an order, or have already received your parcel, softelivo is always here to assist you.

We are committed to responding to your inquiries clearly, promptly, and efficiently.

Contact Email

Email: customer@softelivo.com

To help us process your request as quickly as possible, please include the following information in your email:

• Order number (if applicable)

• Your contact details

• A brief description of your question or request

• Any comments or suggestions

Your feedback is very important to us. It helps us continuously improve our services and enhance your overall shopping experience.

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (AEST)