Address: 532 BONDS ST, GEORGETOWN, SC 29440-3266, US
Customer Service Phone: +1 (803) 380-6524
Customer Service Email: customer@softelivo.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)
We currently offer delivery within Australia only.
At this time, we do not provide international shipping outside Australia.
Free standard shipping applies to orders equal to or above AUD 166.69.
For orders below AUD 166.69, a flat shipping fee of AUD 18.32 will apply.
Shipping fees (if applicable) will be displayed at checkout before payment confirmation.
Orders are processed during business hours:
9:00 AM – 6:00 PM (AEST), Monday to Friday.
Orders placed and successfully paid before 6:00 PM (AEST) will begin processing on the same business day.
Orders placed after 6:00 PM (AEST) will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the next business day.
After order confirmation and successful payment, orders will be processed and dispatched within 1–3 business days.
Once dispatched, the estimated delivery timeframe is 5–10 business days.
Actual delivery times may vary depending on:
Location within Australia
Courier network conditions
Peak seasons or unforeseen logistical disruptions
Depending on operational circumstances, delivery may be handled by one of the following carriers:
Australia Post
StarTrack
Aramex Australia
Toll Group
Sendle
The carrier will be selected based on delivery location and service availability.
After your order is confirmed, you will receive a confirmation email containing:
Your order number
Payment confirmation
Carrier information (once dispatched)
Tracking number (when available)
You may also check your order status on the “Order Tracking” page by entering the email address or phone number used for the purchase, along with your order number.
Damaged or Lost Items:
If your package arrives damaged or is lost in transit, please contact us as soon as possible and provide supporting evidence (such as photos). We will assist you in resolving the issue in accordance with applicable laws.
Changes After Dispatch:
Once an order has been dispatched and tracking information has been generated, changes to the shipping method or delivery address may not be possible.
Delivery Address Responsibility:
Please ensure that the delivery address provided is accurate and complete. We are not responsible for delivery delays or losses resulting from incorrect or incomplete address details.
Upon receiving your parcel, we recommend that you immediately inspect the external packaging and the product condition.
If any irregularities are found, please:
Take clear photos or videos as evidence
Contact us promptly for assistance
If you have any questions regarding this Shipping Policy or the status of your shipment, please contact us:
Address: 532 BONDS ST, GEORGETOWN, SC 29440-3266, US
Customer Service Phone: +1 (803) 380-6524
Customer Service Email: customer@softelivo.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)
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