Cookie Policy

This Cookie Policy explains how softelivo (“we”, “us”, or “our”) uses cookies and similar technologies on our e-commerce website, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

When you browse our website, cookies may be placed on your device, subject to the preferences you select through our cookie consent banner or browser settings.

I. What Is a Cookie?

A cookie is a small text file stored on your device (computer, smartphone, or tablet) when you visit a website.

Cookies allow the website to recognize your device and collect certain information related to your browsing activity.

We do not collect sensitive personal information through cookies without your consent.

II. Why Do We Use Cookies?

We use cookies primarily to:

• Ensure the proper and secure functioning of the website (account access, shopping cart, checkout process)

• Improve website speed, stability, and technical performance

• Analyze website usage for statistical purposes in an aggregated or anonymised manner

• Prevent fraud, abuse, and security incidents

We do not use advertising or marketing targeting cookies without your explicit consent.

III. Categories of Cookies

Essential Cookies

These cookies are necessary for the website to function properly.
They enable features such as saving items in your cart, accessing your account, and completing purchases.

Disabling these cookies may affect certain website functionalities.

Analytics Cookies

These cookies collect anonymised information about website traffic (pages visited, time spent, traffic source) to improve usability and performance.

Preference Cookies

These cookies remember non-sensitive user preferences (such as language or display settings) to enhance your browsing experience.

IV. Retention Period

Cookies are stored for different durations depending on their type:

• Session cookies: automatically deleted when you close your browser

• Persistent cookies: stored for a limited period before automatic deletion

You may delete cookies at any time through your browser settings.

V. Your Choices and Consent

In accordance with Australian privacy regulations, you may:

• Accept or decline non-essential cookies through the consent banner

• Modify your cookie preferences at any time

• Restrict cookie storage through private browsing settings

Please note that disabling strictly necessary cookies may impact the proper functioning of the website.

VI. Third-Party Cookies

In certain cases, cookies may be placed by third-party service providers assisting us with:

• Order processing

• Payment security

• Technical and functional website analytics

These providers are contractually required to comply with applicable privacy regulations and may not use cookies for advertising purposes without your consent.

VII. Updates to This Policy

We may update this Cookie Policy from time to time to reflect legal, technical, or operational changes.

The version published on our website at the time of your visit will apply.

VIII. Contact Information

If you have any questions regarding our use of cookies or personal data protection, please contact us:

Address: 532 BONDS ST, GEORGETOWN, SC 29440-3266, US
Customer Service Phone: +1 (803) 380-6524
Customer Service Email: customer@softelivo.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)