Payment Methods

Credit / Debit Card Payment

To ensure a secure and transparent payment process, and in compliance with the Privacy Act 1988 (Cth) and applicable Australian consumer protection regulations, objectgeometry provides reliable and secure card payment solutions.

Please find below the essential information regarding card payments.

I. Accepted Cards

We accept the following major international cards:

• Visa

• Mastercard

• Discover

• JCB

All payments are processed through certified and secure payment gateways.

In accordance with Australian privacy regulations, we do not store full card numbers or any sensitive payment data that could directly identify customers.

II. Payment Process

Card payments are completed through the following steps:

• Select “Credit/Debit Card” at checkout

• Enter your card details (card number, expiry date, and CVV security code)

• Review your billing information and confirm payment

• Once the transaction is approved, a confirmation email will be sent automatically

III. Security and Strong Customer Authentication

For security purposes, your bank may require additional authentication, such as:

• A one-time verification code sent via SMS

• Approval through your banking mobile application

This additional verification step helps prevent unauthorized transactions and enhances payment security.

IV. Possible Reasons for Payment Failure

A payment may fail for the following reasons:

• Incorrect card information

• Insufficient funds or exceeded transaction limit

• Authentication failure

• Temporary network connection issues

If multiple attempts fail, we recommend using an alternative card or contacting your financial institution directly.

V. Refund Policy

Where a refund is applicable:

• The amount will be credited back to the original payment method

• Processing time is generally 1–3 business days, depending on your financial institution

• No additional fees will be charged

VI. Contact – Payment Inquiries

For any questions regarding card payments, please contact our customer service team:

Address: 532 BONDS ST, GEORGETOWN, SC 29440-3266, US
Customer Service Phone: +1 (803) 380-6524
Customer Service Email: customer@softelivo.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)