GDPR Policy

I. Scope of This Policy

This Privacy Policy applies to personal information collected when users:

• Browse our website

• Create or log into a customer account

• Place an order and use payment or delivery services

• Contact customer support or submit information through forms

• Use website features such as order tracking

This policy applies only to our website and does not extend to third-party platforms or services accessed through external links.

II. Categories of Personal Information Collected

We collect only personal information necessary for the proper operation of our website and services.

Information Provided by Users:

• Full name

• Shipping address

• Phone number

• Email address

• Payment-related information (excluding full credit card numbers)

Information Collected Automatically:

• IP address

• Device and operating system information

• Website browsing and usage data

• Date, time, and frequency of visits

• Cookies

Cookies

Cookies may be used to maintain sessions, remember preferences, and improve website performance. Users may restrict or disable cookies through their browser settings; however, doing so may limit certain website functionalities.

III. Purpose of Processing

Personal information is processed for the following purposes:

• Processing orders, payments, and deliveries

• Providing customer support before and after purchase

• Sending order confirmations and shipping updates

• Improving website functionality and service quality

• Ensuring website security and preventing fraud

• Providing services voluntarily requested by users (e.g., newsletter subscriptions)

Personal information is not used for purposes incompatible with these objectives.

IV. Disclosure of Personal Information

Personal information may be disclosed only to service providers necessary for business operations, including:

• Payment processors

• Shipping and logistics providers

• IT and technical service providers

We do not sell, rent, or trade personal information to unauthorized third parties.

V. Data Storage and Security

Personal information is stored on secure servers and protected by appropriate technical and organizational measures.

Retention periods depend on applicable legal requirements and operational needs.

Users are responsible for maintaining the confidentiality of their account credentials.

VI. Your Rights Under Australian Law

In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), users have the right to:

• Access their personal information

• Request correction of inaccurate or incomplete information

• Request deletion where applicable

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

VII. Legal Basis for Processing

The processing of personal information is based on:

• Performance of a contract (orders, payments, delivery, customer service)

• User consent (e.g., marketing communications)

• Compliance with legal obligations

• Legitimate business interests (security, fraud prevention, service improvement)

VIII. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect legal, technical, or operational changes. The version published on the website is the current and effective version.

IX. Contact Information

For privacy-related inquiries, please contact:

Address: 532 BONDS ST, GEORGETOWN, SC 29440-3266, US
Customer Service Phone: +1 (803) 380-6524
Customer Service Email: customer@softelivo.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)