Terms of Service

I. Introduction and Scope

These Terms of Service apply to all access, browsing, ordering, payment activities, and related services conducted through our online store.

By using this website, you agree to be bound by these Terms. These Terms form a legally binding agreement between you and us regarding your use of the site and any transactions made through it.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

II. User Account and Website Responsibility

When using the website, you agree to provide accurate and complete information.

We will take reasonable steps to ensure the proper operation and security of the website. However, we are not liable for interruptions, delays, or display errors caused by events beyond our reasonable control, including technical failures or third-party service disruptions.

III. Products, Stock and Pricing Information

We display product descriptions, stock availability, and pricing information on the website.

All information is presented in good faith. In the event of stock shortages, pricing errors, or system updates, we reserve the right to correct errors within the limits permitted by law.

Prices are displayed in Australian Dollars (AUD) unless otherwise specified.

IV. Orders and Payment

Once an order is submitted and payment is successfully processed, it will enter the fulfilment stage.

Accepted payment methods are displayed on the website.

Order processing begins only after confirmation of valid payment.

We reserve the right to cancel or refuse an order where permitted by law, including suspected fraud or pricing errors.

V. Shipping Policy

After order confirmation, we will process and dispatch your order within a reasonable timeframe.

Delivery timeframes and shipping conditions are outlined in our Shipping Policy.

Link: Shipping Policy

VI. Order Cancellation Policy

You may request cancellation before the order has been dispatched, in accordance with our Cancellation Policy.

Details regarding eligibility and processing timelines are available in the Cancellation Policy.

Link: Cancellation Policy

VII. Returns and Exchanges

We offer returns and exchanges subject to specific conditions.

Your rights under the Australian Consumer Law apply in addition to our standard return policy.

Details regarding eligibility, timeframes, and procedures are outlined in our Returns & Exchanges Policy.

Link: Returns & Exchanges Policy

VIII. Refund Policy

Eligible refunds will be processed using the original payment method.

Refund processing times may vary depending on financial institutions.

For full details, please refer to our Refund Policy.

IX. Disputes and Governing Law

If a dispute arises regarding your use of the website or purchase of products, we encourage you to contact us first to seek an amicable resolution.

These Terms are governed by the laws of Australia. Nothing in these Terms limits your statutory rights under the Australian Consumer Law.

X. Privacy and Data Protection

We value your privacy.

Personal information is collected, used, stored, and protected in accordance with our Privacy Policy and applicable Australian privacy laws.

XI. Intellectual Property

All content on this website, including text, graphics, logos, images, layouts, and designs, is protected by intellectual property laws.

Unauthorised reproduction, modification, distribution, or commercial use is strictly prohibited.

XII. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from the use of, or inability to use, this website.

Where liability cannot be excluded under the Australian Consumer Law, our liability is limited to the remedies required by law.

XIII. Changes to Terms

We may update these Terms of Service as necessary for operational or legal reasons.

Updated versions will be published on the website and become effective upon publication. You are encouraged to review this page regularly.

XIV. Contact Details

If you have any questions regarding these Terms of Service, please contact us:

Address: 532 BONDS ST, GEORGETOWN, SC 29440-3266, US
Customer Service Phone: +1 (803) 380-6524
Customer Service Email: customer@softelivo.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)