Privacy Policy

I. Scope of This Policy

This Privacy Policy applies to the collection, use, storage, and disclosure of personal information when you access, browse, or use our online store.

It covers personal information that you provide directly to us, as well as information automatically collected when you:

• Place an order

• Create an account

• Submit inquiries

• Subscribe to communications

• Contact customer service

This policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

II. Collection of Information (Including Cookies)

To ensure proper website functionality and improve your browsing experience, we use cookies and similar technologies.

These technologies may collect information such as:

• Device information

• IP address

• Browser type

• Pages visited

• Purchase behavior

Cookies help us:

• Enable essential website functions

• Analyse website traffic

• Improve user experience

• Prevent fraudulent activities

You may manage or disable cookies at any time through your browser settings.

III. Use and Disclosure of Personal Information

We collect and use your personal information for the following purposes:

• Processing orders and delivering products and services

• Providing customer support and after-sales services

• Improving website functionality and user experience

• Sending promotional communications (with your explicit consent)

• Complying with legal and regulatory obligations

We do not sell your personal information.

We may disclose your information to:

• Payment service providers

• Logistics and delivery partners

• IT service providers

• Regulatory authorities where required by law

All third parties are required to handle your information in accordance with applicable privacy laws.

IV. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access, modification, or disclosure

Personal information may be stored electronically or in secure data centres. Where data is transferred overseas, we take reasonable steps to ensure compliance with Australian privacy obligations.

V. Your Rights

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate, incomplete, or outdated information

• Withdraw consent for marketing communications

• Lodge a complaint if you believe your privacy rights have been breached

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

To exercise your rights, please contact us using the details below.

VI. Legal Basis for Processing

We process personal information based on:

• Performance of a contract (processing orders and providing services)

• Your consent (marketing communications)

• Compliance with legal obligations (tax and accounting requirements)

• Legitimate business interests (fraud prevention and service improvement)

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Address: 532 BONDS ST, GEORGETOWN, SC 29440-3266, US
Customer Service Phone: +1 (803) 380-6524
Customer Service Email: customer@softelivo.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)